Return & Exchanges Policy

Returns & Exchange Policy

We want you to love what you ordered. If something isn't quite right, we make returns and exchanges simple — just follow the guidelines below.

Shop Q Online Purchases Only

Within 30 days from the product shipping date, returns are valid for exchange, credit, or refund. All online returns purchased through shopfashionq.com must be returned via mail only. Online orders cannot be processed in store(s).

Please allow 14 to 21 business days from the day we receive your return for your account to be credited. All returns will be refunded to the original payment method. Shipping payment is not refundable.

Returned items must be sent back unworn, unwashed, undamaged, unaltered, and with all tags attached to the product. All returns must be accompanied by the return form and a copy of the invoice received at purchase. Items received that do not meet these requirements are not guaranteed a refund and may be returned to the customer at their expense.

Non-Returnable / Non-Exchangeable Items

Shoes
Bodysuits and Intimates
Swimsuits (includes both tops & bottoms)
Accessories (includes cosmetics, jewelry, belts, hats, and purses)
Sale or discounted items

Return Shipping

Inside your package, you will find a return authorization form and a preprinted return label. Please note the return label is not prepaid — customers are responsible for the shipping cost of their returns. Damaged, defective, or incorrect items will receive a prepaid return label and a full refund upon receipt of the merchandise.

Exchanges

To exchange an item for a different size or color, write "Exchange" on the return form along with the size/color you'd like instead. If the item is in stock, we will ship it out within 3–5 business days of receiving your return.

Lost or Stolen Packages