FAQs

Standard shipping takes 5–7 business days. Express shipping (2–3 business days) is available at checkout. Orders placed before 2pm EST ship the same day.

Thank you for reaching out! At this time, not all of our in-store items are available on shopfashionq.com. We're continually working to bring more of our physical store's inventory online, so please check back soon — new items are added regularly.

We appreciate your patience as we grow our online catalog, and we're sorry for any inconvenience this may cause in the meantime!

We're sorry for the inconvenience. Cancellations usually come down to one of two things:

Your item sold out. Our stores and online shop share inventory, so an item can sell in-store between the time you place your order and the time we process it. If you ordered a single item and it was no longer available, the order is canceled rather than left pending.

Your payment couldn't be verified. Every online order goes through a fraud check that confirms the billing information matches what your bank or card issuer has on file. If the billing address, ZIP code, or cardholder name doesn't match, the full order is canceled automatically to protect you and your account.

Was I charged? Canceled orders are not charged. You may see a temporary authorization hold on your statement, which your bank will release. Timing varies by institution.

What should I do next? If your item is still showing online, you're welcome to place a new order with your billing details entered exactly as they appear on your card statement. If you're unsure why the payment didn't verify, your bank or card issuer can give you the most specific answer. And if you'd like us to take a look, email us with your order number, and we'll check what happened on our end.

Yes — free standard shipping on all orders over $100.

Orders can be modified or cancelled within 1 hour of purchase. After that, we’re unable to make changes as orders are processed quickly. Contact us right away and we’ll do our best.

We currently ship to Canada, the US, the UK, and Australia. Shipping rates and times vary by destination and are calculated at checkout.

We're glad you're interested in joining our team! The best way to apply is to visit your desired store location in person and ask a team member for an application. This is also a great opportunity to see the store environment firsthand and introduce yourself to the management team.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Use our returns portal to submit your request. Once approved, you’ll receive a prepaid return label by email within 24 hours.

Yes. Start an exchange through the returns portal and select the item you’d like instead. Exchanges ship free of charge.

Refunds are processed within 5 business days of receiving your return. You’ll receive a confirmation email once it’s been issued.

Each product page includes a size guide with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit or down for a more fitted look.

Most styles run true to size. Any exceptions are noted in the product description.

No problem — start a free exchange through our returns portal and we’ll get the right size to you.