FAQ

For more information regarding sizes, please refer to our Sizing Chart.

Orders are processed within 1-2 business days (Monday thru Friday). We are closed on Weekends and Holidays. Ship time for U.S. orders is 2-5 business days depending on your location.  Orders placed before 3PM (PST) will be processed that same day. Orders placed after 3PM will be processed the next business day.

We do offer other carriers but USPS is our main shipping carrier.

Rates may very depending on location. Standard U.S shipping is $6.99. Free Shipping over $40!*

*Some U.S states may not apply

Shop Q is not responsible for lost or stolen packages. The email will provide you a tracking number for your package. The carrier generally determines if your package will be left in a safe place. If you believe your order has been lost of stolen, please Contact Customer Service, we can further assist you.

We ask that you double check shipping addresses before placing an order to avoid any additional costs and to make sure that it gets delivered to the correct address.

You will receive a response within 24 hours by email.

Product returns are valid 30 days from product shipping date for exchange, credit or refund.

 For more information refer to the Return & Exchange link located at the end of our webpage.

No, we are unable to accept returns in store at this time. All online returns purchased through shopfashionq.com must only be returned via mail.

No, we are unable to accept returns of store bought items online at this time. Items bought at a physical Q store location may only be returned in store.

Please allow 14 to 21 business days from the day we receive the return for your account to be credited. All returns will be refunded to original payment method. 

More questions? Contact Customer Service  or email us at info@shopfashionq.com.

Refunds are made when there are either no stock of a specific item or there is no response from the customer. If there is no response to an email asking for clarification or more information, refunds will be made three business days after the email has been sent.

Contact Customer Service  or email us at info@shopfashionq.com.

We will be happy to assist you!

You will receive a response within 24 hours by email.