Orders are processed within 1-2 business days (Monday thru Friday). We are closed on Weekends and Holidays. Ship time for U.S. orders is 2-5 business days depending on your location. Orders placed before 3PM (PST) will be processed that same day. Orders placed after 3PM will be processed the next business day.
We currently only offer USPS shipping.
Shop Q is not responsible for lost or stolen packages. The email will provide you a tracking number for your package. The carrier generally determines if your package will be left in a safe place. If you believe your order has been lost of stolen, please Contact Customer Service, we can further assist you.
We ask that you double check shipping addresses before placing an order to avoid any additional costs and to make sure that it gets delivered to the correct address.
You will receive a response within 24 hours by email.
Product returns are valid 30 days from product shipping date for exchange, credit or refund.
For more information refer to the Return & Exchange link located at the end of our webpage.
No, we are unable to accept returns in store at this time. All online returns purchased through shopfashionq.com must only be returned via mail.
Please allow 14 to 21 business days from the day we receive the return for your account to be credited. All returns will be refunded to original payment method.